Terms of service

Last Updated: July 3, 2026

Welcome to Auratiq.lk.

These Terms & Conditions (“Terms”) govern your access to and use of the Auratiq.lk website and the purchase of products from our online store. By accessing our website or placing an order, you agree to comply with and be bound by these Terms.

If you do not agree with any part of these Terms, please discontinue use of our website.

1. About Auratiq.lk

Auratiq.lk is an online retailer offering genuine perfumes, cosmetics, watches, and lifestyle products.

We are committed to providing authentic products, accurate product information, secure transactions, and excellent customer service.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age, or you are using this website under the supervision of a parent or legal guardian.
  • All information you provide is accurate, complete, and up to date.
  • You have the legal capacity to enter into binding agreements.

3. Products & Availability

All products displayed on Auratiq.lk are subject to availability.

Please note that:

  • Product images are provided for illustration purposes only.
  • Actual colours, packaging, labels, or designs may differ slightly from those displayed.
  • We reserve the right to discontinue, modify, or replace any product without prior notice.
  • Prices, promotions, and product availability may change at any time without notice.

4. Pricing

  • All prices are displayed in Sri Lankan Rupees (LKR) unless otherwise stated.
  • Prices include applicable taxes unless specified otherwise.
  • While every effort is made to ensure pricing accuracy, Auratiq.lk reserves the right to correct pricing errors and cancel affected orders where necessary.

5. Orders

Submitting an order constitutes an offer to purchase products from Auratiq.lk.

We reserve the right to:

  • Accept or decline any order.
  • Cancel orders due to pricing errors, stock shortages, suspected fraudulent activity, or incorrect customer information.
  • Request additional verification before processing an order.

Receiving an order confirmation email does not guarantee acceptance of your order.

6. Payment

We accept payment methods made available during checkout.

  • Orders are processed only after successful payment confirmation.
  • Auratiq.lk does not store your complete payment card details.
  • All payments are securely processed through trusted third-party payment service providers.

7. Shipping & Delivery

We aim to dispatch all orders promptly.

Delivery times are estimates and may vary depending on:

  • Courier operations
  • Delivery location
  • Weather conditions
  • Public holidays
  • Other unforeseen circumstances

Auratiq.lk is not responsible for delays caused by courier companies or events beyond our reasonable control.

Customers are responsible for providing accurate delivery information. Additional delivery charges resulting from incorrect or incomplete addresses may apply.

8. Returns & Refunds

Customer satisfaction is important to us.

Due to hygiene and product safety reasons, perfumes and cosmetics cannot be returned once opened or used.

Returns may be accepted if:

  • The item is unused and unopened.
  • The return request is submitted within 7 days of receiving the order.
  • The product is damaged, defective, or incorrect upon delivery.

Refunds or replacements will be processed after inspection and approval.

Shipping charges are generally non-refundable unless the return is due to an error made by Auratiq.lk.

9. Product Use

Customers should carefully read all product labels, warnings, and usage instructions before use.

Auratiq.lk is not responsible for:

  • Allergic reactions
  • Skin sensitivities
  • Improper use of products
  • Failure to follow manufacturer instructions

If irritation or discomfort occurs, discontinue use immediately and seek appropriate medical advice.

10. Watches

Watch specifications, colours, materials, and water resistance ratings are based on information supplied by the manufacturer.

Unless explicitly stated otherwise:

  • Watches should not be considered waterproof beyond the manufacturer’s specified rating.
  • Warranty coverage, where applicable, will be indicated on the individual product page.

11. Intellectual Property

All content available on Auratiq.lk, including but not limited to:

  • Logos
  • Product images
  • Graphics
  • Website design
  • Text
  • Icons
  • Videos
  • Branding

is the exclusive property of Auratiq.lk or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, published, or used without prior written permission.

12. Privacy

Your privacy is important to us.

Any personal information collected through Auratiq.lk is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

13. Limitation of Liability

To the fullest extent permitted by law, Auratiq.lk shall not be liable for:

  • Indirect or consequential losses
  • Loss of profits
  • Business interruption
  • Loss of data
  • Delays caused by third-party service providers
  • Damage resulting from misuse of products

Our maximum liability shall not exceed the purchase price of the product giving rise to the claim.

14. Website Availability

While we strive to keep our website available at all times, uninterrupted access cannot be guaranteed.

We reserve the right to suspend, update, modify, or discontinue any part of the website for maintenance, upgrades, or technical reasons without prior notice.

15. Fraud Prevention

Auratiq.lk reserves the right to refuse or cancel any order suspected of fraudulent activity or misuse of our services.

Additional verification may be requested before completing certain transactions.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.

Any dispute arising from the use of Auratiq.lk shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

17. Changes to These Terms

Auratiq.lk reserves the right to modify these Terms & Conditions at any time.

Any changes become effective immediately upon publication on this website.

Your continued use of Auratiq.lk following such updates constitutes acceptance of the revised Terms.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Auratiq.lk

Email: admin@auratiq.lk

Thank you for choosing Auratiq.lk.

We appreciate your trust and remain committed to providing a secure, reliable, and enjoyable online shopping experience.