Shipping policy

Last Updated: July 3, 2026

At Auratiq.lk, we are committed to delivering your orders safely, securely, and as quickly as possible. This Shipping & Delivery Policy explains how we process, ship, and deliver your purchases across Sri Lanka.

Order Processing

All orders are processed within 1 to 2 business days after successful payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During promotional campaigns, festive seasons, or periods of high order volume, processing times may be slightly longer.

Once your order has been processed and dispatched, you will receive a confirmation notification.

Delivery Time

Estimated delivery times are as follows:

Western Province: 1 to 3 business days
Outside Western Province: 2 to 5 business days

Please note that these delivery times are estimates and may vary depending on:

Delivery location
Courier operations
Weather conditions
Public holidays
Remote areas
Other unforeseen circumstances beyond our reasonable control

Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation via email or SMS, where applicable.

If tracking is available for your shipment, the tracking details will be included so you can monitor the progress of your delivery.

Shipping Charges

Shipping charges are calculated during checkout and displayed before you complete your purchase.

From time to time, Auratiq.lk may offer free shipping promotions on selected products or for orders that meet a specified minimum purchase value.

Delivery Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

Auratiq.lk is not responsible for delays, failed deliveries, or additional courier charges resulting from incorrect or incomplete delivery addresses.

If a shipment must be re-delivered due to incorrect information, additional delivery charges may apply.

Delivery Delays

Although we work closely with trusted courier partners to ensure timely deliveries, delays may occasionally occur due to circumstances beyond our control, including:

Adverse weather conditions
Public holidays
High order volumes
Remote delivery locations
Courier operational issues
Other unforeseen events

We appreciate your patience and understanding should any unexpected delays occur.

Failed Delivery Attempts

If delivery cannot be completed because the recipient is unavailable or the delivery address is incorrect, the courier may attempt another delivery or contact you to arrange a suitable delivery time.

Additional delivery charges may apply for re-delivery where applicable.